Warranty/Returns/Exchanges

At Diverse Opal Products, we take pride in our workmanship and all items leave our studio free from manufacturing defects.  However, we understand that a photograph is not the same as holding a stone or a piece of jewellery in your hand.  So, if you are not completely satisfied with your purchase, please return the item or exchange it for another.  We will refund you the purchase price excluding postage and packaging.  The items need to be returned in original condition, with the original packaging and within 30 days of purchasing. We need notification by email of items being returned. No refund will given until the items being returned are received.

Payment Options

We accept the following methods of payment:

• Credit Card (Visa or Mastercard)
  • We understand that you may be concerned about credit card security over the internet, so please read the Payment Security section below.
  • All online credit card orders are charged upfront, at the time the order is made. We do this to validate the order and to reduce order processing time. This ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
• PayPal
  • PayPal is a safe and popular choice for transferring funds over the internet.
  • For more information and a free PayPal account, please visit http://www.paypal.com.au/ (for Australian residents) or http://www.paypal.com/ (for international customers)
• Bank Cheque or Money Order
  • We accept bank cheques and money orders from Australian customers only.
  • Bank cheques and money orders must be made payable to Diverse Opal Products and should be mailed to:
    DOP
    PO Box 202
    Findon SA 5023
  • To assist us with processing your payment, please make sure you include your Order Number with your payment.
  • Customers will be notified by email to confirm that Diverse Opal Products has received payment and that the cheque or money order has cleared. The order will then be shipped.
  • If Diverse Opal Products does not receive payment for an order within 7 days of the order date, the order will be cancelled and the customer will be notified by email.

Payment Security

Diverse Opal Products uses PayPal to process all credit card payments. PayPal is a trusted and secure system that uses industry standard 128 bit SSL encryption technology to secure all commerce  transactions. As such, Diverse Opal Products does not see or store your credit card details on our system.

For more information, please visit:

• http://www.paypal.com.au/ if you are an Australian resident
• http://www.paypal.com/ if you are an international customer

Shipping

All goods will be sent by Australia Post, unless another form of shipping is arranged. Unfortunately, insurance cannot be offered to all destinations.

The following desinations are NOT covered by insurance:

Afghanistan, Albania, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Ascension Island, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Islands, Chile, Colombia, Congo (Democratic Rep.), Costa Rica, Cuba, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Gabon, Gambia, Germany, Gibraltar, Greenland, Grenada, Guam, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Jordan, Kiribat, Korea (North), Lau (People’s Democratic Republic), Lebanon, Lesotho, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Malta, Marshall Islands, Mexico, Micronesia (Federated States of), Montserrat, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Palau, Panama, Paraguay, Peru, Philippines, Pitcairn, Rwanda, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Samoa, São Tomé e Príncipe, Saudi Arabia, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Sudan, Swaziland, Taiwan, Tokelau, Trinidad & Tobago, Tristan Da Cunha, Turks and Caicos Islands, Uganda, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Yemen, Zimbabwe.